Last updated: June 2026

We value your trust in choosing Jones GeoMarine Technologies. This Refund & Returns Policy explains how returns, exchanges, cancellations, and refunds are handled when purchasing from our website (the “Site”). This policy applies to all orders shipped to US / EU / UK / AU / Asia-Pacific.

1. General Eligibility for Returns

To qualify for a return, the item must meet all of the following conditions:

• Item is unused, undamaged, and in original packaging
• All accessories, manuals, cables, and components are included
• Return request is submitted within 30 days of delivery
• A valid order number or proof of purchase is provided
• Product has not been installed, modified, or exposed to improper use

Note: High-value marine equipment may require additional inspection time due to technical verification.

2. Return Process

To initiate a return:

1. contact us via email
2. Provide your order number, reason for return, and photos/videos of the item
3. Our team will review your request within 2–3 business days
4. If approved, you will receive a Return Merchandise Authorization (RMA) and return instructions
5. Ship the item back to the designated return address

Unauthorized or unapproved returns may be rejected.

3. Refunds

Once your returned item is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds typically take 5–10 business days to appear, depending on your bank
• Shipping fees, customs duties, and taxes are non‑refundable unless the return is due to our error
• If the item shows signs of use, damage, or missing components, a partial refund may apply

3.1 Refund Deductions

A deduction may apply if:

• Packaging is missing or damaged
• Accessories or components are missing
• Product shows signs of installation or use
• Product requires refurbishment or repackaging

4. Exchanges

We offer exchanges for:

• Defective items
• Incorrect items received
• Items damaged during transit

To request an exchange, contact us via email with photos/videos of the issue.

5. Return Shipping Costs

• Customers are responsible for return shipping costs
• If the return is due to our error (wrong item, defective product), we will cover the shipping cost
• We recommend using a trackable shipping service
• For international returns, customers are responsible for customs clearance and import duties

6. Non‑Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Digital products or downloadable items
• Perishable or consumable goods
• Items marked as “Final Sale”
• Products damaged due to misuse, improper installation, or unauthorized modification
• Marine equipment exposed to water, corrosion, or environmental damage due to improper handling

7. Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 7 days of delivery
2. Provide clear photos or videos of the issue
3. Our technical team will evaluate the case
4. We will offer a replacement, exchange, or refund depending on the situation

This does not cover damage caused by improper use or installation.

8. Order Cancellations

Orders may be canceled before shipment.

Once the order has shipped:

• Cancellation is no longer possible
• You may request a return after receiving the item

If you need to cancel, contact us immediately via Email: support@jonesgeomarine.cc .

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your credit card company
• Contact your bank

If you still have not received your refund, contact us via Email: support@jonesgeomarine.cc .

10. International Orders

For cross‑border shipments:

• Customs duties, VAT/GST, and import taxes are non‑refundable
• If the package is rejected due to unpaid duties, the cost of return shipping and handling fees will be deducted from your refund
• Delivery delays caused by customs are outside our control