Jones Geo Marine

Warranty Policy

Last updated: June 2026

This Warranty Policy explains the warranty coverage, limitations, and service procedures for products purchased from our website (the “Site”). By placing an order, you agree to the terms described below.

1. Warranty Coverage

All eligible products purchased from our Site include a limited warranty covering manufacturing defects and hardware malfunctions under normal use.

Standard Warranty Period

  • Consumer-grade products: 12 months
  • Professional or industrial marine equipment: 12–24 months (as specified on product pages. If not, it is 12 months)
  • Accessories, cables, and non‑electronic components: 6 months

Warranty Covers

  • Manufacturing defects
  • Internal component failures
  • Electrical or mechanical malfunction under normal operation
  • Performance degradation not caused by external factors

For marine‑grade equipment, additional diagnostic time may be required due to technical complexity.

2. What the Warranty Does Not Cover

The warranty does NOT cover:

  • Damage caused by misuse, abuse, or improper installation
  • Unauthorized repairs, disassembly, or modification
  • Water damage to non‑waterproof products
  • Corrosion caused by improper storage or environmental exposure
  • Damage from incorrect voltage, power surges, or incompatible accessories
  • Normal wear and tear (scratches, dents, discoloration)
  • Damage caused by accidents, drops, or impact
  • Software issues caused by third‑party applications
  • Consumable parts (seals, gaskets, lubricants, protective coatings)

3. Warranty Claim Process

To submit a warranty claim:

  1. Contact us via Email: support@jonesgeomarine.cc
  2. Provide your order number, description of the issue, and photos/videos
  3. Our technical team will respond within 3–5 business days
  4. If approved, we will issue a Warranty Service Authorization (WSA)
  5. Ship the product to our designated service center for inspection

Unauthorized returns or shipments without WSA may be rejected.

4. Inspection & Evaluation

Once the product arrives at our service center:

  • Our engineers will perform a technical inspection
  • Diagnostic results will be provided within 5–7 business days
  • If the issue is confirmed as a warranty-covered defect, repair or replacement will proceed
  • If the issue is not covered, we will notify you with repair options and costs

5. Repair or Replacement

If your product is eligible for warranty service:

  • We may repair the defective component
  • We may replace the product with a new or refurbished unit
  • Replacement units carry the remaining warranty period of the original product
  • If the product is discontinued, an equivalent model may be offered

6. Shipping Costs

  • If there is a product defect during the warranty period, we will cover the shipping costs. The customer pays the cost of the specified shipping method first, and we will refund it.
  • Out of warranty period or disfunctions caused by customers, customers are responsible for shipping the product to our service center. We cover the cost of shipping the repaired or replacement unit back to you.
  • If the claim is rejected (non‑warranty issue), return shipping fees may apply
  • For international customers, customs duties and taxes are the customer’s responsibility if applicable.

7. Warranty Void Conditions

The warranty becomes void if:

  • Serial number or warranty label is removed, altered, or unreadable
  • Product is opened, disassembled, or modified without authorization
  • Damage is caused by incompatible accessories or power sources
  • Product is used outside recommended environmental conditions
  • Product is damaged due to improper marine deployment or installation

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Warranty does not cover loss of data, profits, or business
  • Our total liability is limited to the purchase price of the product
  • This warranty gives you specific legal rights; you may have additional rights depending on your jurisdiction

9. Warranty for Replacement Parts

Replacement parts or repaired components are covered for:

  • The remainder of the original warranty period or
  • 90 days whichever is longer.