Jones Geo Marine

Shipping Policy

Last updated: June 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from Jones GeoMarine Technologies (the “Site”). By placing an order, you agree to the terms described below.

1. Order Processing Time

All orders are processed within 1–3 business days.

Processing time does not include weekends or public holidays.

If we experience a high volume of orders, processing may be delayed. You will be notified if there is a significant delay.

2. Shipping Methods

We offer multiple international shipping methods depending on product type, weight, and destination:

Air Shipping (Standard & Express)

Used for most small‑to‑medium items.

Typical delivery times:

  • United States: 7–15 business days
  • Europe (EU/EEA): 7–20 business days
  • United Kingdom: 7–18 business days
  • Australia & New Zealand: 7–20 business days
  • Canada: 10–20 business days
  • Other regions: 10–25 business days

Sea Freight / Ocean Shipping

Used for large, heavy, or professional‑grade marine equipment.

Typical delivery times:

  • United States: 25–45 business days
  • Europe (EU/EEA): 30–55 business days
  • Australia & New Zealand: 25–40 business days
  • Canada: 30–50 business days
  • Other regions: 30–60 business days

Note: Sea freight timelines may vary due to port congestion, customs inspections, and international shipping schedules.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination country
  • Weight and dimensions
  • Shipping method (air or sea)

Some promotions may offer free shipping.

4. Order Tracking

Once your order ships, you will receive:

  • A tracking number
  • A tracking link
  • Carrier information

Tracking updates may take 24–72 hours to appear.

5. Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties
  • VAT / GST
  • Customs clearance fees

These charges are determined by your local customs authority and are the customer’s responsibility, unless otherwise stated.

If a package is rejected due to unpaid duties, the cost of return shipping and handling fees will be deducted from your refund.

6. Delivery Issues

We are not responsible for:

  • Delays caused by customs or local authorities
  • Delays caused by carriers
  • Failed deliveries due to incorrect or incomplete addresses

If a package is returned due to an incorrect address, reshipping fees may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact us within 7 days of delivery
  2. Provide your order number and photos/videos (if damaged)
  3. We will work with the carrier to resolve the issue

Depending on the situation, we may offer a replacement or refund.

8. Split Shipments

Orders containing multiple items may be shipped separately to ensure faster delivery. You will receive separate tracking numbers if applicable.

9. Shipping Restrictions

We do not ship to:

  • Countries under trade embargoes
  • PO Boxes (for large or heavy items)
  • Remote islands or restricted maritime zones (case‑by‑case)

If your address is not serviceable, we will contact you to arrange alternatives.

10. Order Cancellations

Orders may be canceled before shipment.

Once the order has shipped:

  • Cancellation is no longer possible
  • You may request a return after receiving the item (subject to our Refund & Returns Policy)